Frequently Asked Questions
Are you kosher?
Yes, we are certified by the International Kosher Council.
Who do we contact for press inquiries?
Please send your inquiry to info@cityrootsnyc.com
Do you deliver?
Yes! We deliver to parts of Manhattan. Click “Order Now” and input your address to see if we deliver to you. We have a minimum of $20 for delivery before tax and tip.
If you would like to know the status of your order, please check the email receipt that you receive from us. The location information is listed in the email. We’d suggest contacting the location directly to find out more information.
For any order issues, please email us at info@cityrootsnyc.com. A member of our team will get back to you within 36 hours to resolve your issue. For immediate assistance, please call our restaurants directly.
Do you take reservations?
We do! Reservations are recommended. For parties of 11–25 guests can book directly through Resy with prepayment and a 20% service fee required at the time of booking. Use this link to view availability and secure your reservation.
What are your hours?
Lunes-Jueves 4:30pm – 10:00pm
Viernes 4:30 p.m. – 10:30 p.m.
Sábado 11:30 a.m. – 10:30 p.m.
Domingo 11:30am – 10:00pm
Do you offer gift cards?
Yes, we offer e-gift cards and traditional plastic gift cards. Both can be purchased at any of our restaurant locations. You may also purchase an e-gift card via this link.
I have a food allergy. Can you accommodate me?
Please be advised that our food may contain wheat, soy, seeds, sesame, and nuts. While we’re able to accommodate some dietary restrictions, there may be a chance of cross-contamination.
I’d like to share feedback about a recent experience at Coletta. How can I do that?
For any feedback about your experience, please email us at info@cityrootsnyc.com. A member of our team will get back to you within 36 hours. For immediate assistance, please call our restaurant directly.
